Please notify us within 30 days of recieving your shipment about any damages. In the event your order arrives damaged, return labels will be issued and a credit will be applied to your account.
Wood has natural variance, which makes each board unique. Those are not considered defects but part of the natural beauty of the product.
Our cutting boards are sanded to a grit of 220 and are shipped untreated. For an extra fee, Adeo Wood Products can finish the hardwood cutting boards with our food grade mineral oil and beeswax conditioner. Please keep in mind that walnut wood has a rougher feel compared to maple and cherry wood.
It is highly recommended to treat all of our boards immediately upon receiving them to avoid warping and cracking.
Please contact us to discuss our policies and our products in more detail. We will be happy to answer any questions you may have. We can be reached at (888) 250-4002.
Please scan this code, submit a form online and attach the images of the damaged product.
Our customer service team will contact you as soon as possible to discuss further steps.
All our hardwood cutting boards are manufactured in North America. We produce our hardwood cutting boards primarily from Maple, Walnut and Cherry wood. All are natural and renewable resources, making them environmentally friendly.